Q1) I lost my ID or sign-in password
Ans: If you forgot your AJstore ID or password, please click the link below.
Yes, I lost my ID
For AJstore ID, kindly input either your AJstore ID, Birth day or Email address which you used upon registration and click on confirm button.
Then the partial info your Advanced Journey ID, email and birth date will be shown.
Yes, I lost my password
For password, kindly input either your AJstore ID or email which you used upon registration and click on confirm button.
Then kindly click on ‘Get Password-Reset Email’ button and the related email will be sent your e-mail to reset your password.
This e-mail is valid only 24hours due to the security.
Then the relevant info will be shown and click on Get password reset mail and the related email will be sent your email and you need to check the email and click on URL in the email to set up the new password. This email is valid only 24hours due to the security.
Q2) How do I register on AJstore?
Ans: Registration on AJstore is easy and free. There is a simple form required to fill in before you start purchasing the items. Once you registered as AJstore member, you are entitled to purchase any items on the site.
Q3) How do I change my address?
Ans: In order for you to change your address ,please sign in first then click on [edit info] located on the top of the main page and go to personal info> address and then click on my address book.
You can put or delete the shipping address in “My address book”.
If you double click the address you need to edit, you can see the detailed info and make the edition.
Do not forget to click on change button lastly.
Q4) How do I change the user password?
Ans: In order for you to change the password, please log in first and click on [Edit info] located on the top of the main page.
And go to personal info > password and click on change password.
On this page, you can change another personal information too.
Q5) How to change email address in personal info on Edit Info page?
Ans: ① Go to Edit Info and Click the “change” button at Email section
② You will see pop-up box and entering your new email, click the “Send Confirmation Email”
③ Pop-up box will be closed and please check your email and “confirm” the letter then the confirmed email will be updated as new email address
④ Successfully changed new email address.
(*) non confirmed email address is only shown at the stage of Awaiting Confirmation
(**) confirmed email in the past will be updated without the process of email confirmation.
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